Refund & Return Policy

Last Updated: May 2026

At Mobione, customer satisfaction is our priority. We aim to provide quality-tested old and refurbished smartphones. Please read our Refund & Return Policy carefully before making a purchase.

1. Return Eligibility

Customers may request a return or replacement if:

• The product received is damaged
• The product is defective or not working properly
• Wrong product is delivered

Return requests must be made within 7 days of delivery.

2. Return Conditions

To be eligible for a return:

• The mobile phone must be in the same condition as delivered
• Product should not have physical damage caused by the customer
• Original accessories, invoice, and packaging should be available
• The device must not be rooted, opened, or modified

3. Non-Returnable Cases

Returns or refunds will not be accepted for:

• Minor scratches or cosmetic wear already mentioned in product details
• Damage caused after delivery
• Software issues caused by user actions
• Change of mind after purchase

4. Refund Process

Once the returned product is inspected and approved:

• Refunds will be processed within 5–7 working days
• Amount will be refunded through the original payment method or bank transfer

5. Replacement Policy

If a product is found defective within the return period, Mobione may provide:

• Replacement of the product
OR
• Repair support based on availability

6. Cancellation Policy

Orders can only be cancelled before shipment. Once shipped, cancellation requests may not be accepted.

7. Contact Us

For return, refund, or replacement requests, contact us:

Mobione
Website: https://mobione.info/
Email: mobione87@gmail.com
Phone: +91 9749138187